Frequently Asked Questions

How does Who Loves That work?

Who Loves That is a lifestyle destination where readers can have the pleasure of inspiration from our editorial content which includes DIY projects, entertaining ideas, interior solutions, interviews and home features. Plus they have the luxury to shop, all on the one site and in the comfort of their own home.

How do I find things on Who Loves That?

We’ve made it easy for you with our simple search function and easy to read drop down tabs to enable you to find what you are looking for. For all our latest articles, they are located on the Who Loves That Home page.

What are the delivery costs when I purchase a product?

If a product is delivered FREE this is clearly displayed on each product page, otherwise the shipping cost is displayed at checkout.

How long does delivery take?

Delivery normally occurs between 3-5 business days, unless otherwise stated by Seller.

What is the returns policy?

The Seller is to outline their refund/returns policy on their shop page and it is your responsibility as the purchaser to read this policy.

Only half my order has turned up, where’s the rest?

Each Seller you have purchased from will deliver their products directly to you, therefore you will may receive your purchases on different days depending on the specific sellers shipping methods.

How do I return and item?

To return an item you need to contact the Seller that you purchased the product from and they will assist you in any requests you may have.

How do I apply to become a Seller on Who Loves That and what are the fees?

Please contact erin@wholovesthat.com for further information.

Do I need professional images of my products to be accepted?

No, however the better quality the images are, the better they will look on the site. Online purchasing is purely visual so first impressions count. We do need to approve the images to ensure they are consistent with our brand.

How do I subscribe to Who Loves That?

You can subscribe by clicking the pink ‘JOIN’ tab at the bottom right hand side of the Who Loves That home page.

How do I contact Who Loves That?

To contact Who Loves That please email either Emma at emma@wholovesthat.com or Erin at erin@wholovesthat.com.

Do you ship overseas?

Please check with the individual Sellers on their shop page to see if they have overseas shipping options.